Terms & Conditions

About these terms

These Terms & Conditions (“Terms”) govern your use of the Mummy Hilda's Special Fragrant Rice website (the “Site”). By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

Website use

You agree to use the Site responsibly and not to:

• Attempt to gain unauthorised access to the Site, servers, or systems.
• Interfere with the operation or security of the Site.
• Upload or transmit malicious code, spam, or harmful content.
• Use the Site for unlawful or misleading purposes.

Information accuracy

We aim to keep the information on the Site accurate and up to date. However, content is provided for general information purposes and may be updated or corrected without notice. We do not guarantee that descriptions, images, specifications, availability, or other content will always be current or error-free.

Enquiries, quotes & orders

Any enquiry submitted through our forms or by email is non-binding. If we provide pricing, specifications, or availability, this information is indicative until confirmed in writing as part of a formal quotation, proforma invoice, or agreement.

We reserve the right to decline enquiries or orders, including where we are unable to meet requirements, where requested volumes are unavailable, or where compliance and documentation requirements cannot be satisfied.

Samples

Samples may be offered at our discretion. Sample availability, fees, and shipping arrangements (if any) will be confirmed with you directly. We may limit sample quantities or require certain details to process a sample request.

Shipping & logistics

We handle logistics from Ghana to major ports worldwide. Shipping routes, lead times, documentation, and requirements vary by destination. Any shipping timelines are estimates until confirmed with carriers and logistics partners.

Import requirements, duties, taxes, inspections, and local regulatory obligations may apply in your jurisdiction. Unless agreed otherwise in writing, you are responsible for ensuring you can lawfully import and sell the product in your market.

Pricing & payment

Pricing is provided upon request and may change based on harvest cycles, packaging, volumes, destination, and logistics variables. Payment terms (including currency, deposit, balance timing, and accepted methods) will be stated in a formal quotation or invoice.

Intellectual property

All content on the Site—including text, photographs, graphics, logos, branding, and layout—is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, republish, or distribute any content from the Site without prior written permission, except for personal, non-commercial use.

Third-party links

The Site may include links to third-party websites. We do not control these sites and are not responsible for their content, policies, or practices. Accessing third-party sites is at your own risk.

Limitation of liability

To the maximum extent permitted by law, we will not be liable for any loss or damage arising from your use of, or inability to use, the Site, including indirect or consequential losses, loss of profits, business interruption, or loss of data.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

Privacy

We process personal information in accordance with our Privacy Policy. Please review our Privacy Policy to understand how we collect and use information.

Changes to terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date. Continued use of the Site after changes are posted indicates your acceptance of the updated Terms.

Contact

If you have any questions about these Terms, please contact:

Email: [email protected]