Who we are

This website is operated by Mummy Hilda's Special Fragrant Rice (“we”, “us”, “our”). We supply information about our products and services and may respond to enquiries regarding export, wholesale, and related opportunities.

Information we collect

We may collect the following types of information:

• Contact details you provide via forms or email (e.g., name, email address, phone number, company, country).
• Enquiry information such as the nature of your enquiry and message content.
• Technical information such as IP address, device type, browser, and pages visited (typically via cookies/analytics).
• Transaction/logistics information (where applicable) if you proceed to request samples, pricing, or shipping documentation.

How we use your information

We use your information to:

• Respond to enquiries and provide requested information (specifications, samples, pricing, logistics options).
• Communicate with you about products, availability, and fulfilment requirements.
• Improve our website and user experience (e.g., measuring traffic and page performance).
• Maintain website security and prevent fraud or misuse.
• Comply with legal obligations where applicable.

Lawful basis (UK/EU)

If UK/EU data protection laws apply, we process personal data on one or more of the following bases:

• Consent (e.g., where you choose to submit a form or accept optional cookies).
• Legitimate interests (e.g., responding to enquiries, improving our services, securing our website).
• Contract (e.g., where processing is necessary to provide samples, quotes, or fulfil an order).
• Legal obligation (e.g., compliance with applicable regulations).

When we share information

We do not sell your personal information. We may share information in limited circumstances, such as:

• Service providers (e.g., website hosting, email delivery, forms processing, analytics) who help operate our services.
• Logistics and fulfilment partners (where relevant) to support sampling, export documentation, or shipping enquiries.
• Legal or regulatory requirements where we must disclose information to comply with law, court order, or lawful request.

Where we use service providers, we aim to ensure they are bound by appropriate confidentiality and security obligations.

Cookies & analytics

Our website may use cookies (small text files stored on your device) and similar technologies to ensure the website works properly and to understand how visitors use our site.

• Essential cookies: required for core site functionality.
• Performance/analytics cookies: help us measure site usage and improve performance.
• Preference cookies: remember your settings where applicable.

You can control cookies through your browser settings and, where implemented, our cookie consent tools. Disabling certain cookies may impact site functionality.

International transfers

We operate from Ghana, West Africa, and may work with service providers and partners in other countries. If personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable data protection laws.

Data retention

We keep personal information only as long as necessary for the purposes described in this policy, including responding to enquiries, maintaining records, meeting legal obligations, and resolving disputes. Retention periods may vary depending on the nature of the information and the reason we collected it.

Your rights

Depending on your location and applicable laws, you may have rights to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information (subject to legal and operational requirements).
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format (where applicable).

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

Security

We take reasonable administrative, technical, and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Children’s privacy

Our website is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate steps.

Changes to this policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will update the “Last updated” date at the top of this page.

Contact us

If you have questions about this policy, your personal information, or would like to exercise your rights, contact:

Email: [email protected]